Terms and Conditions

TERMS AND CONDITIONS

Please read these terms and conditions carefully and make sure that you understand them  before ordering any products from our site. By ordering any of our Products, you agree to be bound by these terms and conditions. Please note that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.

SERVICE AVAILABILITY

This site is only intended for use by people resident in the countries we deliver to. We do not accept orders from individuals outside those countries.

YOUR STATUS

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are purchasing the products outside the course of your normal business or trade and not for resale.

HOW THE CONTRACT IS FORMED BETWEEN US AND YOU

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail order confirmation. The contract between us will only be formed when we send you the order confirmation.

SHIPPING AND DELIVERY

Click here for our shipping and delivery policies.

CHANGING OR CANCELLING ORDERS

To change or cancel your order before receipt of the order confirmation, please email us at sales@traceydockree.com or call us on 07807518244

RETURNS AND EXCHANGES

If you would like to return an item then please do so within 14 days of receipt for an exchange or refund. Goods should be returned with proof of purchase, making sure it’s unused and good as new in its original packaging with all info tags still attached. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. For more details, read our Returns Policy.

STOCK AVAILABILITY

Many of the products we stock are one-off unique items or limited edition items. If we have sold out of an item you particularly like, please let us know at sales@traceydockree.com so that we can let you know when anything similar comes available.

CONFORMITY OF THE PRODUCTS

We endeavour to ensure that any product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. Every care has been taken to ensure that the descriptions and specifications of our products on this website are correct.

Tracey Dockree products are made by hand using natural, recycled or hand-made materials. Many of our products are utterly unique and one of a kind.

PRICE AND PAYMENT

The price of the products and our delivery charges will be as quoted on our site.

All prices are shown in sterling and do not include tax as we are currently outside the scope of VAT.

Product prices and delivery charges may change, but these changes will not affect orders in respect of which we have already sent you an order confirmation.

TO PAY FOR YOUR ORDER

Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard and American Express credit cards, as well as Maestro, Visa Electron and Visa Debit cards.

PRIVACY POLICY

For more information about how we protect your privacy and security, click here.

COMPLAINTS

In the event of your having a complaint or problem with any aspect of our service or the products we offer, please telephone us on 07807518244 or email us at sales@traceydockree.com. We take all complaints extremely seriously and will try to rectify any problem quickly and effectively.

We are a small team and usually available between 10am and 6pm (GMT) Monday to Saturday. If you do not receive an immediate response we may be in a meeting, creating new products, travelling or sleeping (depending on your timezone). Someone will get back to you as soon as they are able and within a few hours.

All complaints will be acknowledged within 1 working day and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential. We always welcome feedback from our customers and are continually looking at ways to improve our service.

GENERAL TERMS AND CONDITIONS

RISK AND TITLE

The Products will be your responsibility from the time of delivery.

Ownership of the Products pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

NOTICES

All notices given by you to us must be given to us at Tracey Dockree, Princes House, Princes Street, Truro, Cornwall TR1 2ES or by email at sales@traceydockree.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. Our performance under any Contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the Contract may be performed despite the event.

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

If any court or competent authority decides that any of the provisions of these Terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

Nothing in this clause limits or excludes any liability for fraud.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

THIRD PARTY RIGHTS

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

TERMS AND CONDITIONS FOR CURRENT OFFERS

General Terms and Conditions for Promotions and Offers: Customers may only use one promotion, promotion code or offer at a time. This includes promotions where the customer receives a percent or fixed amount off the price of a product for a limited period of time; promotions that require a promotion code; and offers such as buy one get one free. We do not reduce prices of our products, so any promotions you receive are valuable. For specific details, see the terms and conditions of each promotion.